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3 July 2019

Embedding kindness

Kindness, as one aspect of the human condition, is attracting increasing levels of attention from within the policy world. And at first glance, it’s not immediately apparent why. It seems a somewhat alien concept to consider alongside the usual suspects of organisational efficiency, professionalism, regulation and accountability. Carnegie UK have been working with a range of folk interested in embedding kindness within their organisation and in particular with North Ayrshire Council to explore the implications across the entire local authority. Turns out kindness could be a game-changer.

By Zoe Ferguson and Ben Thurman. Carnegie UK

Full report – The Practice of Kindness


In March 2018, the Carnegie UK Trust brought together a Kindness Innovation Network of people and professionals from across Scotland who had an interest in encouraging kindness in their organisations and communities. At the same time, the Trust began working in partnership with North Ayrshire Council to embed kindness as a value throughout the local authority and region.


The two projects were collaborative and this report reflects a wide range of views and activities from hundreds of people across Scotland – some of which are also highlighted in our short film. The Practice of Kindness brings together practical examples of things that can be done to create the conditions for kindness. However, it also highlights the barriers to relationships within organisations, and posits kindness as a radical concept that demands challenging the systems and structures – including risk and regulation, professionalism, and performance management – that currently govern our institutions.

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